Where there can be delays is if a player goes over the threshold and then - for their own protection - we have to make further checks. If this trial proves successful it should be a game changer. We are also trialing a new system which we are very excited about that makes withdrawals instant, seven days a week, which will be great for those of our customers who like to play at weekends.
It is best not to discuss an individual's details on a public forum but generally speaking the majority of our withdrawals are processed in one business day. Please email and he will take up any serious complaint such as this with the highest management. I am inviting you to escalate this as we would like to look into this case for you as it does not seem normal.
Thank you for the response and also for the positive feedback about the platform.
